Privacy Policy

Read Urban Truant's privacy policy to understand how we collect, use, and protect your personal information when you book RYA training courses with us.

Introduction

Urban Truant respects your privacy and understands that privacy is important to you. This privacy policy sets out details about what personal data we collect and how we use it.

Our full company name is Urban Truant (a trading name for RGWL Business Development Ltd). Our registered office is 102-103 Saltmakers House, Hamble Point Marina, Hamble, SO31 4JD. Company registration number: 7784366.

Visitors to Our Website

Where we collect personal data via our website, we will be upfront about it and it will be obvious to you that you are providing personal data and how we will be using it.

Google Analytics

When someone visits our website we use Google Analytics to collect standard information about visitors and their behaviour (e.g. what pages they viewed). The data provided by Google Analytics is anonymised and in no way enables us to identify individual visitors. Google Analytics places a cookie on your device to enable the service. For more information, visit Google's cookie usage guide.

Use of Cookies

We use cookies to improve the performance of our site. You can read more about how we use cookies in our Cookies Policy.

Contact Forms

If you fill out one of our contact forms, a notification is sent to the relevant team within Urban Truant. Your data is stored securely and transmitted using SSL encryption.

Online Bookings and Payments

When you book a course or make a payment via our website, your payment is processed securely by Stripe. We do not store your full card details on our servers. Order information (name, contact details, course booked) is stored in our database and may be shared with the RYA where necessary for course certification and registration purposes.

Customer Data

We maintain customer information in our secure database, accessible only to authorised staff. This information is used to manage your bookings, provide course materials, and communicate with you about your training.

Newsletters and Marketing

If you subscribe to our newsletter, we will share only your name and email address with our email marketing provider. Every marketing email we send contains an unsubscribe link, allowing you to opt out at any time.

Phone Support

When you call us, we may verify your identity against our customer database. Details of your query may be stored in our records to help us provide better service.

Email

Our email communications are protected by industry-standard encryption and security measures.

Social Media

We use social media platforms (Facebook, Instagram) for marketing and customer engagement. When you interact with us on social media, the relevant platform's privacy policy applies.

Employee Data

Employee records are retained during employment plus 6 years after. Payroll records are kept for 7 years in accordance with HMRC requirements.

Recruitment

Application information is deleted after 6 months if unsuccessful, unless you give consent for us to retain it for longer.

Third-Party Processors

We use the following categories of third-party processors:

  • Payment processing (Stripe)
  • Email marketing
  • Website hosting and database (Vercel, Supabase)
  • Course certification (RYA)

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Withdraw consent for marketing emails at any time
  • Request erasure of your personal data ("right to be forgotten")
  • Access the personal data we hold about you
  • Data portability — request your data in a machine-readable format
  • Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled

Contact Us

If you have any questions about this privacy policy or wish to exercise any of your rights, please contact us:

This policy was last updated in March 2026.